At Petalicious Store, we aim to deliver your favorite pet products quickly and ensure a hassle-free shopping experience. Please read our shipping and returns policy below.

🚚 Shipping Policy

📦 Order Processing

• All orders are processed within 1–3 business days
• Orders are not processed on weekends or public holidays

⏱ Delivery Time

• Estimated delivery time: 3–7 business days (depending on location)
• Delivery may take longer during peak seasons or due to unforeseen delays

💰 Shipping Charges

• Shipping charges are calculated at checkout
• Free shipping may be available on selected orders or promotions

📍 Order Tracking

• Once your order is shipped, you will receive a tracking number via email
• You can track your order anytime

🔄 Returns & Refunds Policy

✅ Return Eligibility

We accept returns if:

• The product is damaged or defective
• You received the wrong item
• The item is unused and in original packaging

⏳ Return Request Time

• You must request a return within 7 days of receiving your order

❌ Non-Returnable Items

• Used or damaged (by customer) products
• Items without original packaging
• Clearance or sale items (if applicable)

🔁 Refund Process

• Once we receive and inspect the item, your refund will be processed
• Refunds are issued to the original payment method
• Processing time: 5–10 business days

🔄 Exchange Policy

• Exchanges are available for defective or incorrect items
• Contact our support team to request an exchange

📞 Need Help?

If you have any questions about shipping or returns, feel free to contact us:

📧 Email: support@petaliciousstore.com
🌐 Website: https://petaliciousstore.com/