At Petalicious Store, we want you and your pets to be happy with every purchase. If you are not fully satisfied, we offer an easy returns and exchange process.

🔄 Returns Policy

✅ Return Eligibility

You can request a return if:

• The item is damaged or defective
• You received the wrong product
• The item is unused, in original condition, and with original packaging

⏳ Return Request Time

• Returns must be requested within 7 days of receiving your order
• Requests after this period may not be accepted

❌ Non-Returnable Items

We do not accept returns for:

• Used or worn items
• Products damaged by the customer
• Items without original packaging
• Sale or clearance items (if applicable)

🔁 Exchange Policy

🔄 Exchange Eligibility

We offer exchanges if:

• The item is defective or damaged
• You received the wrong product

🔄 Exchange Process

• Contact our support team with your order details
• Share images (if required) for verification
• Once approved, we will guide you through the exchange process

🚚 Return Shipping

• Customers may be responsible for return shipping costs
• If the product is defective or incorrect, we will cover the shipping cost
• We recommend using a trackable shipping method

⏱ Processing Time

• Returns and exchanges are processed within 5–10 business days after receiving the item
• You will be notified once your request is completed

📞 Contact Us

If you need help with returns or exchanges, feel free to contact us:

📧 Email: support@petaliciousstore.com
🌐 Website: https://petaliciousstore.com/