At Petalicious Store, we want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help with a simple and transparent refund process.

🔄 Refund Eligibility

You may request a refund if:

• You received a damaged or defective product
• You received the wrong item
• The product is unused, in original condition, and with original packaging

⏳ Refund Request Time

• Refund requests must be made within 7 days of receiving your order
• Requests made after this period may not be accepted

❌ Non-Refundable Items

We do not offer refunds for:

• Used or worn products
• Items damaged by the customer
• Products without original packaging
• Sale or clearance items (if applicable)

🔁 Refund Process

• Once your return request is approved, you will receive instructions
• After we receive and inspect the returned item, your refund will be processed
• Refunds will be issued to your original payment method

⏱ Processing Time

• Refund processing may take 5–10 business days depending on your payment provider

🚚 Return Shipping

• Customers may be responsible for return shipping costs (unless item is defective or incorrect)
• We recommend using a trackable shipping service

🔄 Exchanges

• We offer exchanges for damaged, defective, or incorrect items
• Contact our support team to request an exchange

📞 Need Help?

If you have any questions regarding refunds, feel free to contact us:

📧 Email: support@petaliciousstore.com
🌐 Website: https://petaliciousstore.com/